<p><strong>For the&nbsp;attention of Shift Controllers</strong></p> <p>If for any reason&nbsp;we can&#39;t continue to deliver our services either prior to or during an operational shift and a tempory suspension&nbsp;is required e.g. sickness, accident etc, then the new procedure for informing hospitals and other services is to change the hospital hotline over to a pre-recorded message.&nbsp; This was introduced in January this year with ROTA015 - Hospital Hotline procedure updated accordingly (section 6 added).</p> <p>Can I ask all controllers to access this procedure at some point and refresh yourselves on how to implement it.&nbsp; If the suspension is prior to a shift commencing, this will be completed by the Committee on Call, however if it occurs during a shift, it is the Shift Controllers responsibility to change over the HHL to the pre-recorded message whilst also attempting to contact Committee on Call.&nbsp; The priority however, if we have no assets to respond to caller&nbsp;requests is to implement the pre-recorded message to allow callers to then make their own arrangements for product transport.&nbsp; Other issues associated with the temporary suspension can then be dealt with apprpriately.</p> <p>If any controller requires further clarification, please contact the Rota Manager, Ria Burnett.</p>